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zendesk Archives - Page 2 of 2 - Perceptiva

The future of sales is connection

Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business. Disruption. What was once a trendy term used to describe unicorn startups and industry-changing technologies is now more closely associated with world-altering events, uncertainty, and unforeseen challenges. The past two years haven’t been […]

The ultimate guide to CX in fintech

How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX. Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate […]

5 ways that IT asset management improves customer and employee experiences

Learn how IT asset management can boost productivity, performance, and customer and employee experiences. Streamlining internal processes and removing points of friction across all functions is becoming a strategic advantage. And a major operational pain point is the effort required to manage the physical and digital assets employees use to get their work done every […]