// Solutions //
Zuper + Zendesk – Transforming Customer Experience for Field Service Industries
Leverage the power of Zuper intelligent field service management on Zendesk to digitize, automate & optimize your field operations and delight your customers.
Combine the power of Customer Support and Field Service to delight your customers
Integrate Zuper and Zendesk to create the best of breed customer service solution from the first point of interaction to the field service delivery. Enable your customer support agents to schedule field service tickets directly from Zendesk for maximized productivity and improved customer experience.
Empower agents to seamlessly schedule Field Service visits
Zuper offers industry-leading field service scheduling and dispatching capabilities which are now offered directly within the Zendesk ticket. Support agents can easily schedule field service visits within a single click of a button.
- Pick the date and timeslot depending on the customer preference and the availability of the technicians
- Geo-coding of the customer address for location intelligence
- Smart scheduling and dispatching to the right technician based on the organization preferences (location, availability, skillset, etc.)
Intelligent and automated communication with customers during the lifecycle of support
Keep the customers in a tight loop with automated notifications, reminders, and alerts. No more manually texting or calling the customers to remind for a technician visit.
- Automated work order booking confirmation via email or text message
- Trigger notifications and alerts based on intelligent workflows
- Remove the guesswork and notify ETAs to customers when the field technician is on the way
- Enable customers to review and rate the service
Empower your field force technicians to operate efficiently and offer the best customer experience
Best in class technology to enable your field technicians and mobile workforce to operate at the maximum potential and collaborate seamlessly with the back office and the customers.
- Automated notification and alerts for your team on job reminders, SLA violations, and critical alerts
- Capture all the data from the field including pictures, audio, video, documents and attach to the work orders
- Smart routing, actionable insights, work order details, and customer history to improve productivity and efficiency
- Real-time collaboration and syncing of all information to the back office
Delight customers with Zuper and Zendesk
Scheduling and Dispatching
Plan your day, week, or month in advance with smart scheduling. Intelligent dispatching is powered with AI-based allocation.
Work Order Management
Manage the full life cycle of the work orders efficiently and reliably. Dispatch the right person to the job at the right time every time.
Empower your field force or back-office to create estimates from anywhere and convert them into jobs with just a click.
Empower your team to generate invoices and share them digitally with customers. Collect payments in-person or virtually in a hassle-free manner.
Remote timesheet management with facial biometrics and geo-rules to drastically reduce the occurrence of timesheet errors.
Manage all your assets in a single location. Enable your field team to collect data on assets from anywhere on their mobile device.
Keep your field force staff informed with configurable job updates and notifications. Ensure that they are never late for their jobs.
Create and manage the life cycle of your service level contracts and maintenance schedules with configurable workflows.
Intelligent Location Services
Ensure efficient dispatching with real-time location tracking of your field force team thus improving team productivity.