A digital revolution in manufacturing is underway. Here’s what manufacturers can expect and how they can take advantage of the trends. Workers on production lines, assembling industrial goods with wrenches is one image that usually comes to mind when people think of the manufacturing industry. But now that we’re in what’s being described as the […]
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents. Chatbots offer exactly what customers expect from a brand in 2022: instant, convenient, and effortless interactions. But the truth is that no matter how intelligent your bot is, there will always be situations when a human takeover […]