Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty. It’s more important than ever for businesses to create strong customer connections. In today’s competitive landscape, companies need to connect with their audience if they want to stand out […]
A digital revolution in manufacturing is underway. Here’s what manufacturers can expect and how they can take advantage of the trends. Workers on production lines, assembling industrial goods with wrenches is one image that usually comes to mind when people think of the manufacturing industry. But now that we’re in what’s being described as the […]
Customer service jobs have never been easy, but agents have faced exceptional challenges the past few years. Throughout the pandemic, customer support agents dutifully fielded a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally loaded issues. As we move forward, customer engagement continues […]
With businesses laser-focused on customer experience, far too often the needs of agents get overlooked. Companies have long focused on customer experience; some may even say they’re, gasp, customer obsessed. But buzzwords aside, all of this means is that they’re putting the customer at the center of everything they do. From sales to marketing and support, […]
Fall is here…along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams. Here are the newest integrations from Zendesk to help your team provide top-quality experiences. incident.io incident.io (Support) empowers teams to run incidents end-to-end. Rapidly fix and learn from incidents, so you can build […]
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents. Chatbots offer exactly what customers expect from a brand in 2022: instant, convenient, and effortless interactions. But the truth is that no matter how intelligent your bot is, there will always be situations when a human takeover […]
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together. There’s something so old-fashioned about poring over email threads trying to find answers. Traditionally, business-to business communication has been relegated to emails, video chats, and phone calls. It left a lot to be desired—namely, […]
To provide the best customer support at any phase in your customer’s lifecycle, your teams need access to contact and company data—and every team must have access to the same information. This requires a centralized location for all relevant communications and open support tickets, and the ability to streamline information between sales, marketing, and support teams. […]
The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations. Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The temptation to maintain the status quo is strong.But […]
Learn everything you need to know about digital sales and why they are important for your business. As technology rapidly changes and expands, keeping up with the best business practices in the digital world can feel overwhelming. More and more, however, the digital world is influencing consumer purchases. When your prospects can simply see […]