After some 30 years in the business, I’ve come to believe that the only thing that really matters at the end of the day is customer experience. And one excellent tool for building a richer, more collaborative experience is the customer advisory board. What is a customer advisory board? A customer advisory board is made […]
Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty. It’s more important than ever for businesses to create strong customer connections. In today’s competitive landscape, companies need to connect with their audience if they want to stand out […]
With businesses laser-focused on customer experience, far too often the needs of agents get overlooked. Companies have long focused on customer experience; some may even say they’re, gasp, customer obsessed. But buzzwords aside, all of this means is that they’re putting the customer at the center of everything they do. From sales to marketing and support, […]
With an ever-evolving tech landscape, stiff competition and an undeniably changing world, marketers seem to have more to contend with today than ever before. Looking at the landscape through a critical lens is essential if we hope to stay ahead of the competition and optimize our outcomes. In the most recent episode of Transform It Forward, […]
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents. Chatbots offer exactly what customers expect from a brand in 2022: instant, convenient, and effortless interactions. But the truth is that no matter how intelligent your bot is, there will always be situations when a human takeover […]
The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations. Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The temptation to maintain the status quo is strong.But […]
How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX. Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate […]
While every service technician’s job is essential, it’s a matter of safety in the security space. In fact, around 38% of homes use some type of home security technology to help safeguard their property and personal safety. So, whether a customer is calling to have a new system installed due to a string of break-ins nearby or […]