The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations. Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The temptation to maintain the status quo is strong.But […]
Learn everything you need to know about digital sales and why they are important for your business. As technology rapidly changes and expands, keeping up with the best business practices in the digital world can feel overwhelming. More and more, however, the digital world is influencing consumer purchases. When your prospects can simply see […]
Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business. Disruption. What was once a trendy term used to describe unicorn startups and industry-changing technologies is now more closely associated with world-altering events, uncertainty, and unforeseen challenges. The past two years haven’t been […]
How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX. Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate […]
Learn how IT asset management can boost productivity, performance, and customer and employee experiences. Streamlining internal processes and removing points of friction across all functions is becoming a strategic advantage. And a major operational pain point is the effort required to manage the physical and digital assets employees use to get their work done every […]