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Tag: agent experience

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Tag: agent experience

10/11/2022 Soporte No Comments

What is agent experience? (+ why it’s good for customers, too)

With businesses laser-focused on customer experience, far too often the needs of agents get overlooked. Companies have long focused on customer experience; some may even say they’re, gasp, customer obsessed. But buzzwords aside, all of this means is that they’re putting the customer at the center of everything they do. From sales to marketing and support, […]

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