Customer Service Week: 8 ideas to celebrate on a budget

Customer service jobs have never been easy, but agents have faced exceptional challenges the past few years. Throughout the pandemic, customer support agents dutifully fielded a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally loaded issues. As we move forward, customer engagement continues […]

Fall for these new integrations

Fall is here…along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.   Here are the newest integrations from Zendesk to help your team provide top-quality experiences. (Support) empowers teams to run incidents end-to-end. Rapidly fix and learn from incidents, so you can build […]

How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents. Chatbots offer exactly what customers expect from a brand in 2022: instant, convenient, and effortless interactions. But the truth is that no matter how intelligent your bot is, there will always be situations when a human takeover […]

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together. There’s something so old-fashioned about poring over email threads trying to find answers. Traditionally, business-to business communication has been relegated to emails, video chats, and phone calls. It left a lot to be desired—namely, […]

How tech scale-ups can improve customer experience using data

To provide the best customer support at any phase in your customer’s lifecycle, your teams need access to contact and company data—and every team must have access to the same information. This requires a centralized location for all relevant communications and open support tickets, and the ability to streamline information between sales, marketing, and support teams. […]