A digital revolution in manufacturing is underway. Here’s what manufacturers can expect and how they can take advantage of the trends. Workers on production lines, assembling industrial goods with wrenches is one image that usually comes to mind when people think of the manufacturing industry. But now that we’re in what’s being described as the […]
Collecting customer payments does not usually inspire people to start a field service business. Many field service businesses have to struggle with some customers who delay their payments. In addition, the pandemic-induced economic downturn has led to late payments, leading to major cash flow issues, which can overwhelm even a successful business. Not only is […]
In this blog post we’ll describe the steps required to modify an API Service description on discovery, using Amplify Webhooks and platform APIs using API Builder. API Providers can view details about the discovered API by clicking on the API Service: What if you want to display more information about the discovered API on this page? […]
A mobile workforce is a great asset to any field services company. However, managing a mobile workforce comes with its own set of challenges. Namely, it can be difficult to keep track of employees’ whereabouts and to ensure that they are working when they are supposed to be. Fortunately, there is a solution: geofencing. Here’s […]
Customer service jobs have never been easy, but agents have faced exceptional challenges the past few years. Throughout the pandemic, customer support agents dutifully fielded a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally loaded issues. As we move forward, customer engagement continues […]
With businesses laser-focused on customer experience, far too often the needs of agents get overlooked. Companies have long focused on customer experience; some may even say they’re, gasp, customer obsessed. But buzzwords aside, all of this means is that they’re putting the customer at the center of everything they do. From sales to marketing and support, […]
In a world where short attention spans are drawn by the latest thing that glitters, we rarely pause to consider the workhorses that make our digital world go round. Well, we want to change that. Managed File Transfer powers mission-critical business around the world, every minute of every day. But not everyone wants to get into the […]
With an ever-evolving tech landscape, stiff competition and an undeniably changing world, marketers seem to have more to contend with today than ever before. Looking at the landscape through a critical lens is essential if we hope to stay ahead of the competition and optimize our outcomes. In the most recent episode of Transform It Forward, […]
Fall is here…along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams. Here are the newest integrations from Zendesk to help your team provide top-quality experiences. incident.io incident.io (Support) empowers teams to run incidents end-to-end. Rapidly fix and learn from incidents, so you can build […]
In a prior blog post we looked at how to deploy API Builder Docker containers on Railway. In this blog post, we’ll look at another hosting platform, Fly.io that also offers a free tier that is useful for development, testing, and proof of concepts. We’ll walk step by step through how to deploy an API Builder container to Fly.io. For […]