News

How tech scale-ups can improve customer experience using data

To provide the best customer support at any phase in your customer’s lifecycle, your teams need access to contact and company data—and every team must have access to the same information. This requires a centralized location for all relevant communications and open support tickets, and the ability to streamline information between sales, marketing, and support teams. […]

A One-Stop Guide for Field Service Management

In recent decades field operations have evolved. While 2020 was the year of survival, 2022 continues to be seen as a growth year. Despite the ongoing global crisis, one cannot deny that field service businesses are reimagining how they operate on a daily basis. Field service teams require more oversight than traditional business management. With technologies, […]

Digital disruptions in retail

In this special Transform It Forward mini series, I’m stepping back from the content we’ve produced so far to connect the dots. Over the next few episodes, I’m taking a look back at some key clips from past interviews that share common elements, or discuss similar industries. Today, we’re exploring an industry that’s seen plenty of […]

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.   Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The temptation to maintain the status quo is strong.But […]

4 Ways Zuper’s Unified Payment Features Upgrade Your Service Business

Digital Transformation in the field services industry is booming rapidly. But not all businesses enjoy financial success despite having streamlined digital processes as well as full order books. 60% the field service businesses face regular cashflow problems and it has become one of the top 3 causes of stress for services businesses worldwide. Businesses report that […]

The future of sales is connection

Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business. Disruption. What was once a trendy term used to describe unicorn startups and industry-changing technologies is now more closely associated with world-altering events, uncertainty, and unforeseen challenges. The past two years haven’t been […]

The ultimate guide to CX in fintech

How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX. Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate […]