Kristoff is working as a dispatcher in a well-known field service company. He plays a crucial role in ensuring that their field service operations run smoothly. Kristoff is responsible for creating and managing schedules, assigning workers to job sites, and resolving any job scheduling conflicts that may arise. He was sitting in his office, looking […]
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents. Chatbots offer exactly what customers expect from a brand in 2022: instant, convenient, and effortless interactions. But the truth is that no matter how intelligent your bot is, there will always be situations when a human takeover […]
Field service companies, pour yourself some coffee and take a seat. It’s time for you to put your marketing hats on and learn about one of the most crucial growth metrics for your business—market penetration. Market penetration is a key performance indicator (KPI) that measures how much of the market your company currently serves. In […]
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together. There’s something so old-fashioned about poring over email threads trying to find answers. Traditionally, business-to business communication has been relegated to emails, video chats, and phone calls. It left a lot to be desired—namely, […]
API is an abbreviation for Application Programming Interface. As organizations around the world are opening up to partners and embracing data sharing via APIs, they’re finding that it is extremely useful to have a common technical language. API standards help streamline the exchange of information so that organizations can communicate at the speed of business. In […]
Whether you are a business servicing and maintaining several real estate properties or need to maintain the premises of your commercial clients, a facilities maintenance system is a necessity. In order to run any residential or business establishment at the optimal level of productivity, having all the elements in order is essential, including all the […]
The 35 best pieces of sales advice for 2022 from sales experts Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros Sales leadership Take responsibility “Remove any finger-pointing and look at the data and understand where bottlenecks are occurring. Is it a lack of leads? The slow movement […]
The functionality of application programming interfaces (APIs) is built upon several layers — one of which includes requests made to APIs to retrieve a service or data, or what’s otherwise known as an API call. To further explain what an API call is, let’s start with the basics of APIs. The wave of API adoption […]
I’ve had discussions lately with B2B organizations about their pressing need to modernize their technology processes. Many business execs have a ‘want’ and a ‘desire’ for change, to help meet fundamental business metrics. But as time goes by, and they wait longer, it becomes a bigger risk to their business. Many believe that half of the […]
To provide the best customer support at any phase in your customer’s lifecycle, your teams need access to contact and company data—and every team must have access to the same information. This requires a centralized location for all relevant communications and open support tickets, and the ability to streamline information between sales, marketing, and support teams. […]